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Professional Billing/Collections - Customer Service Representative

Location: Bridgeport, TX
Date Posted: 04-21-2017
SUMMARY OF RESPONSIBILITIES: Responsible for effectively answering and resolving issues or questions regarding patient account and/or billing inquiries such as payments, adjustments and recoups using excellent customer service skills. Documents in the computer system telephone conversations with patients and/or insurance companies and mail correspondence received.  Maintains control over cash drawer, ensuring proper change is available, as well as, accepting payments, posting, batching and scanning to A/R accounts daily. Knowledge and experience with healthcare revenue cycle operations including patient accounting procedures; 10 key by touch, Microsoft Office; organization and prioritization skills. Effective written and verbal communication skills in English (Spanish Preferred)
REPORT RELATIONSHIP: Reports to the Call Center Supervisor
REQUIREMENTS: High School Diploma or Equivalent (preferred)
OSHA TASK CATEGORY:  There is an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills splashes during the performance of the job.  Universal precautions must be observed and protective devices worn by the employee when performing those tasks likely to cause exposure.
Employment standards include current requirements as determined by Federal, State, and Wise Health System policy.
Employee status:  Hourly Non-Exempt
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